AIKON INTERIOR PTY LTD (ABN 57 653 599 654) is committed to protecting the privacy of individuals who interact with our website at aikoninterior.com and who submit enquiries, quotation requests or project communications to our business. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information that you voluntarily provide when interacting with our business. This may include your name, company or organisation name, email address, phone number, project location, project description, approximate project area and any other details you include in enquiry forms, quotation requests or direct correspondence.
We may also collect information automatically when you visit our website, including your IP address, browser type, device information, pages visited and referring URL. This information is collected through standard server logs and does not personally identify you unless combined with other information you have provided.
2. How We Use Your Information
Personal information is used for the following purposes:
- Responding to enquiries and quotation requests
- Preparing project scope assessments and pricing
- Communicating about project delivery, scheduling and site access
- Maintaining business records for accounting and legal compliance
- Improving our website and service offerings
We do not use your personal information for direct marketing without your explicit consent. We do not sell, rent or trade personal information to third parties for marketing purposes.
3. Disclosure to Third Parties
We may disclose personal information to third parties only where necessary for business operations or required by law. This includes:
- Professional advisers (accountants, lawyers) bound by confidentiality obligations
- Insurance providers where relevant to project engagement
- Government authorities where required by law, court order or regulatory obligation
- Head contractors or project administrators where you have engaged us as a subcontractor and disclosure is necessary for project coordination
We do not disclose personal information to overseas recipients.
4. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Electronic records are stored on secured systems with access restricted to authorised personnel. Physical records, where maintained, are stored in secured premises.
While we implement appropriate security measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted to us via email or web forms.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements. Enquiry records are typically retained for seven years. Project-related communications are retained for the duration of the statutory limitation period applicable to construction contracts in Victoria.
When personal information is no longer required, we take reasonable steps to destroy or de-identify it.
6. Access and Correction
You have the right to request access to personal information we hold about you and to request correction of inaccurate, incomplete or out-of-date information. Requests should be directed to info@aikoninterior.com. We will respond within a reasonable period, typically 30 days.
If we refuse access or correction, we will provide written reasons and inform you of available complaint mechanisms.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience and analyse site traffic. You can configure your browser to reject cookies, though some website functionality may be affected. We do not use cookies to collect personally identifiable information without your knowledge.
8. Third-Party Links
Our website may contain links to third-party websites such as Google Maps embeds. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us at info@aikoninterior.com with details of your complaint. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the revised policy.
11. Sensitive Information
We generally do not collect sensitive information as defined under the Privacy Act 1988 (Cth) — including health information, racial or ethnic origin, political opinions, or criminal records. If sensitive information is inadvertently provided in a project communication, we will delete it unless retention is required by law or directly relevant to workplace safety documentation on a construction site.
12. Employee & Subcontractor Data
Personal information relating to Aikon Interior employees and subcontractors is collected and managed separately from client enquiry data, in accordance with employment law and workplace safety requirements. Site induction records, white card verification, and emergency contact details for personnel working on construction sites are retained for the duration required by Victorian workplace safety regulations.
Contact: AIKON INTERIOR PTY LTD — info@aikoninterior.com — 03 9961 4567 — Level 2, 1 Chapel Street, Blackburn VIC 3130. Effective date: January 2026.